Free iPod Converter

Frequently Asked Questions

If you have any questions, the best thing you could do first is to read and search our FAQ section. If you can't find any that matches your problem, please do not hesitate to contact us.

Frequently Asked Questions


Q01: What do I do with the .exe file?

A:From the browser, select the option to "Run from current location". This launches setup program, which will install the program files and create an entry in the start menu. If you already downloaded the file, just double-click on it to start the installer.

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Q02: How do I input more than one file at a time?

A: You can select the files by clicking "Add Video..." button. Or you can select a file at first, and then holding down the Shift key and left clicking on the individual song to check those songs between these two songs. Or clicking "Ctrl + A" to select all files in the folder. The information of those files you have selected will appear in the conversion list.

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Q03: How can I know what codec an AVI file is using?

A: At first, right-click on the AVI file in Windows Explorer, and then click Properties item in the popup menu. At last, please select the Summary tab in the popup dialog, and you can get all information you need.

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Q04: What is the maximum duration for conversion with Free iPod Converter?

A: We suggest you not to make a single file too big because:

1. There's a technical limitation to the permitted maximum file size. This is imposed by the file system used on the hard drive. For example, in a FAT32 file system on Windows there is a 4GB limit. However, most computers these days are set up with NTFS file systems and no such limit is imposed.

2. There are many practical reasons why files of this big size and long duration are not helpful. It is difficult to edit a file of this big size and in fact it may lead to the failure of importing into multimedia editing software. Additionally, if the multimedia file needs to be sent to a third party (for example, as an email attachment), it may be barred by most mail servers due to its huge size.

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Q05: How to transfer MP4 files to my iPod?

A: You need to use your iTunes to transfer the MP4 files that our software generated to your iPod. You can read the help of iTunes to learn how to do or follow the steps below.

1. Find the MP4 files which is created by our program and drag it into your iTunes library, or select "Add File to Library" from the "File" menu and select the MP4 files.

2. Click "File" -> "Update iPod" to load the MP4 files to your iPod.

I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?

Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.

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Q06: My conversion fails, what can I do?

A: Some of the files are considered unconvertible for different and various reasons. If you have such a file, please send us a support message via email at support@free-ipod-converter.com and tell us about your problem. We will do our best in order to fix the problem and try to get your video file converted, free of charge.

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Q07: How can I modify the quality of the output files?

A: After you specify the output format you want, just activate the dropdown list below, in which you can select a quality preset as needed.

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Q08: I am not satisfied with the output file? How can I make it better?

A: The output file quality depends largely on the source file. You may choose a higher bit rate or modify settings like contrast, dimensions, length, and audio volume, etc., if the output one is not as good as the original one..

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Q09: Which one is better in the MP4 output forms if I want to get better quality?

A: As far as the output quality is concerned, H.264 would provide the best.

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Q10: Where do I find my video files?

A: Free iPod Converter will output the files to the specified output location. You can choose a folder as output folder with the button "select". When the task processing is done, you can click "Open folder" to directly open the output folder.

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Q11: What if I have some ideas on your products?

A: We welcome suggestions, questions, and comments. Let us know what you are thinking. What are we missing? What areas would you most like to see improved? Your input will help us to prioritize future work. If you have questions or suggestions, please feel free to contact us at support@free-ipod-converter.com

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Q12: What information should I offer you to solve my problem?

A: As to ASAP to find out the problem you met, you are suggested to describe all the details about the problem and inform us what your system configuration is, how you operated and what error occurred as well. If possible, you'd better send us your files for investigation.

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Free iPod Converter